Digital marketing : strategy, implementation and practice / Dave Chaffey, Fiona Ellis-Chadwick.

Previous ed. published as: Internet marketing, 2006.

Includes bibliographical references and index.

Part 1 Digital marketing fundamentals; 1 Introducing digital marketing; 2 Online marketplace analysis: micro-environment; 3 The digital macro-environment; Part 2 Digital marketing strategy development; 4 Digital marketing strategy; 5 Digital media and the marketing mix; 6 Relationship marketing using digital platforms; Part 3 Digital marketing: implementation and practice; 7 Delivering the digital customer experience; 8 Campaign planning for digital media; 9 Marketing communications using digital media channels; 10 Evaluation and improvement of digital channel performance.

Digital Marketing provides the most comprehensive guide to all aspects of using the Internet, digital media and marketing technology to achieve the goals of integrated multichannel marketing. This streamlined seventh edition provides comprehensive, practical guidance on how companies can get the most out of digital media and technology to meet their marketing goals. Digital Marketing links marketing theory with practical business experience through case studies from cutting edge companies such as ASOS, Spotify, Zalando and Zappos, to help students understand digital marketing in the real world. To support this, new 'Essential Digital Skills' boxes give students guidance on how to develop key skills they will need in the workplace. Readers will learn best practice frameworks for developing a digital marketing strategy, plus success factors for key digital marketing techniques including search marketing, conversion optimisation and digital communications using social media including Twitter and Facebook.