Human resource management in service work /
Korczynski, Marek.
Human resource management in service work / Marek Korczynski. - xii, 237 pages ; 24 cm - Management, work and organisations .
Includes bibliographical references (pages 205-228) and indexes.
Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area. Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
033377440X
2001056130
Service industries workers.
Service industries--Personnel management.
658.3 / K.M.H.
Human resource management in service work / Marek Korczynski. - xii, 237 pages ; 24 cm - Management, work and organisations .
Includes bibliographical references (pages 205-228) and indexes.
Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area. Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
033377440X
2001056130
Service industries workers.
Service industries--Personnel management.
658.3 / K.M.H.