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The mind and heart of the negotiator /

Thompson, Leigh L.,

The mind and heart of the negotiator / Leigh L. Thompson. - fourth edition - xix, 411 pages : illustrations ; 24 cm

Includes bibliographical references and indexes.

Negotiation : the mind and the heart -- Preparation : what to do before negotiation -- Distributive negotiation : slicing the pie -- Win-win negotiation : expanding the pie -- Developing a negotiating style -- Establishing trust and building a relationship -- Power, persuasion, and ethics -- Creativity and problem solving in negotiations -- Multiple parties, coalitions, and teams -- Cross-cultural negotiation -- Tacit negotiations and social dilemmas -- Negotiating via information technology.

9780131742277 0131742272 9780138146566 013814656x

2008032483


Negotiation in business.
Negotiation.

HD58.6 / .T478 2009

658.4052 / T.L.M