خدمة العملاء الإلكترونية : (Record no. 11116)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01655nam a22003137a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210328101917.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170514b2015 SU a|||| |||| 00| 0 ara d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 996014237x |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Fue |
| Description conventions | rda |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ara |
| Language code of original and/or intermediate translations of text | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 658.8120285 |
| Item number | M B K |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ماكليندون، بروس |
| Relator term | مؤلف |
| 240 1# - UNIFORM TITLE | |
| Uniform title | <a href="customer service.gov : Technology tools and customer service principles for innvoate and entrepreneurial government.">customer service.gov : Technology tools and customer service principles for innvoate and entrepreneurial government.</a> |
| 245 10 - TITLE STATEMENT | |
| Title | خدمة العملاء الإلكترونية : |
| Remainder of title | استخدام أداوت التكنولوجيا ومبادئ خدمة العملاء لبناء حكومة مبدعة وريادية / |
| Statement of responsibility, etc | ـاليف بروس ماكليندون، مالك بيرتش، راي كواي ؛ ترجمة محمد شحاته وهبي محمد، درويش نايف عبد الهادي ؛ راجع الترجمة عبد الله بن خالد بن ربيعان. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | الرياض : |
| Name of publisher, distributor, etc | معهد الإدارة العامة، |
| Date of publication, distribution, etc | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 528 صفحة. : |
| Other physical details | إيضاحيات، |
| Dimensions | 24 سم |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | نص |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | بدون وسيط |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | مجلد |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | معالجة بيانات |
| General subdivision | خدمات العملاء |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | التسويق عبر الإنترنت |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | بيرتش، ماك |
| Relator term | مؤلف مشارك |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | كواي، راي |
| Relator term | مؤلف مشارك |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | وهبي، محمد شحاتة، |
| Relator term | مترجم. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ربيعان، عبد الله بن خالد، |
| Relator term | مترجم. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | عبد الهادي، درويش نايف، |
| Relator term | مترجم. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Commerce and business administration ( Marketing ) | Main library | Main library | B7 | 14/05/2017 | American university | 658.8120285 M B K | 00013640 | 19/02/2025 | 14/05/2017 | Books |