MARC details
| 000 -LEADER |
|---|
| fixed length control field |
04113cam a22002895i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200202114138.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
171128s2018 inu 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781587145018 (pbk. : alk. paper) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
004 |
| Item number |
M.J.I |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mann, Justin. |
| 9 (RLIN) |
33622 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The IT as a Service (ITaaS) framework : |
| Remainder of title |
transform to an end-to-end services organization and operate IT like a competitive business / |
| Statement of responsibility, etc |
Justin Mann. |
| 246 13 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Information Technology as a Service (ITaaS) framework |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st edition. |
| 263 ## - PROJECTED PUBLICATION DATE |
|---|
| Projected publication date |
1802 |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Indianapolis, IN : |
| Name of publisher, distributor, etc |
Cisco Press, |
| Date of publication, distribution, etc |
2018. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 300 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 505 #0 - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction1. The Case for Services Transformation2. IT Service Delivery & Introduction to ITaaS3. An Overview of an Enterprise ITaaS Transformation Program4. Services Transformation Change Leadership5. IT Service Delivery Model Taxonomy6. Mapping the Business Technical Capabilities7. Designing the ITaaS Service Portfolio8. Service Delivery Roles & Responsibilities9. IT Service Costing10. IT Service Metrics Strategy11. IT Service Metrics in Depth12. Service Capability & Performance Roadmaps13. Service - Key Guidelines14. Tools, Automation, and Consumables15. ITaaS Service Delivery Model Integration & Management16. The Next Big Steps for an IT as a Service Organization |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
The complete guide to planning, implementing, and operating IT as a Service (ITaaS) Ongoing digitization, along with the risks of digital disruption, mean today's Enterprise businesses are more reliant than ever on their IT Organizations to be successful; but business cannot wait on IT. Instead, Enterprise IT Organizations must transform to Fast IT to keep pace with the various lines of business, operate more agilely and efficiently than ever before, while simultaneously supporting rapid innovation of transformative capabilities. The IT as a Service (ITaaS) Framework -based on the work pioneered by Cisco's own global IT organization-is a proven model for transforming to an end-to-end Services Organization, and shifting the underlying culture of the IT organization as a foundation for Fast IT. Now, the developer of the ITaaS framework provides you with an in-depth guide ensuring that your Services Transformation achieves the intended value outcomes of establishing IT as a trusted advisor to the business, and operating IT like an agile, competitive, and cost-efficient business within a business. Drawing on his pioneering experience, the author emphasizes implementation alongside theory, illuminating entertaining stories from his own consulting experience, and pulling back the curtain on Cisco IT's own revolutionary tranformation alongside best practices, templates, and other artifacts to guide your Services Transformation. The time for IT Transformation is now, and there has never been a better place to start. Uncover and communicate the value that IT creates for the Enterprise business Initiate and sustain a cultural shift across the IT Organization Create a Service-based view of IT assets, resources, and budgets Transform the customer experience by leveraging IT Services as a layer of abstraction Design IT Services that support outcomes for the Lines of Business Develop a Taxonomy that creates strategic levers for steering the IT organization Measure IT Service Performance in terms familiar to business leaders Link IT Service Performance to business outcomes Demonstrate the total costs of IT Service Delivery in easy to understand models Empower Service Owners to act as General Managers accountable for the value a Service delivers Exchange information with and bolster Enterprise Architecture and IT Technical Operations functions n Establish a foundation for Fast IT, the mandatory future for Enterprise IT Organizations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Information technology. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Information technology |
| Form subdivision |
Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |