MARC details
| 000 -LEADER |
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| fixed length control field |
02815nam a22002777a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20201022152642.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
100923s2002 ata||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0074711040 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
EG-NcFUE |
| Description conventions |
rda |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
21 |
| Classification number |
650.1 |
| Item number |
B.G.C |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bell, Geoffrey, |
| Dates associated with a name |
1948- |
| 9 (RLIN) |
10416 |
| Relator term |
author |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The competitive enterprise : |
| Remainder of title |
10 principles of business excellence for increased market share / |
| Statement of responsibility, etc |
Geoffrey Bell. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Roseville, NSW : |
| Name of publisher, distributor, etc |
McGraw-Hill, |
| Date of publication, distribution, etc |
[2002] |
| 264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
©2002 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxxvii, 386 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Senior executives as role models --<br/>Create a climate of trust --<br/>Measure employees' perception --<br/>Employee survey results --<br/>CEO leads improvement --<br/>All executives are role models --<br/>Plan to increase business excellence scores --<br/>Measure progress with the 10 Business Excellence Principles --<br/>Reward executives for business excellence --<br/>Create a supportive environment --<br/>Executives understand Business Excellence --<br/>Focus on achievement of goals --<br/>Have clearly defined goals --<br/>Strategic plan addresses stakeholder needs --<br/>Business Excellence Principles as a framework for strategy --<br/>Plan your steps to reach your targets --<br/>Plan to change --<br/>Let people know what is expected of them --<br/>Everyone is enabled --<br/>Measure progress towards goals --<br/>Measure extent of implementation --<br/>What would your stakeholders say? --<br/>Customer perception of value --<br/>Value is determined by the customer --<br/>Know what your customers don't like --<br/>Treat customer complaints as gifts --<br/>Perception of product includes everything --<br/>Company designed to provide customer value --<br/>Make customer access easy --<br/>Customer contact staff are enabled --<br/>Customers need 'relationships' --<br/>Customer information systems --<br/>Customer measurements --<br/>To improve the outcome, improve the system --<br/>Understand process capability --<br/>Set targets --<br/>Plan to reach targets --<br/>For a different result, change the system --<br/>Performance management --<br/>The manager's job --<br/>Rework --<br/>Document your processes --<br/>Measure process outputs --<br/>Your 'improvements' must be real improvements. |
| 520 1# - SUMMARY, ETC. |
|---|
| Summary, etc |
This book is for people in managerial positions and anyone tying to find a lever to get ahead of the competition. It covers areas such as senior executives as role models, goals, customer perception of value, improving systems, knowledge management, change, enthusiastic employee, learning and innovation, corporate citizenship, and value for all stakeholders."--BOOK JACKET. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Success in business. |
| 9 (RLIN) |
10417 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Competition. |
| 9 (RLIN) |
10418 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Market share. |
| 9 (RLIN) |
10419 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |