Consumer behavior : building marketing strategy / Del I. Hawkins, David L. Mothersbaugh, Amit Mookerjee
Material type:
TextPublisher: New York : McGraw-Hill/Irwin, 2013Edition: twelfth editionDescription: xxiv, 772 pages : col. illustrations ; 27 cmContent type: - text
- unmediated
- volume
- 9780071315128
- 658.8342 22 H.D.C
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
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Main library B8 | Commerce and business administration ( Marketing ) | 658.8342 H.D.C (Browse shelf(Opens below)) | Available | 00014579 | |||
Books
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Main library B8 | Commerce and business administration ( Marketing ) | 658.8342 H.D.C (Browse shelf(Opens below)) | C.2 | Available | 00017054 |
Browsing Main library shelves, Shelving location: B8 Close shelf browser (Hides shelf browser)
| 658.8342 C.R.C Consumer expectations : micro foundations and macro impact / | 658.8342 H.D.C Consumer behavior : building marketing strategy / | 658.8342 H.D.C Consumer behavior : building marketing strategy / | 658.8342 H.D.C Consumer behavior : building marketing strategy / | 658.8342 H.D.C Consumer behavior : building marketing strategy / | 658.8342 H.W.C Consumer behavior / | 658.8342 K.H.P Perspectives in consumer behavior / |
Includes bibliographical references and indexes.
Part I. IntroductionChapter 1. IntroductionPart II. External InfluencesChapter 2. Cross-cultural Variations in Consumer BehaviorChapter 3. The Changing American Society: ValuesChapter 4. The Changing American Society: DemographicsChapter 5. The Changing American Society: Subcultures Chapter 6. The American Society: Family and HouseholdsChapter 7. Group Influence on Consumer BehaviorPart III. Internal InfluencesChapter 8. PerceptionChapter 9. Cross-cultural Variations in Consumer BehaviorChapter 10. Motivation, Personality, and EmotionChapter 11. Attitudes and Influencing AttitudesChapter 12. Self-Concept and LifestylePart IV. Consumer Decision ProcessChapter 13. Situational InfluencesChapter 14. Consumer Decision Process and Problem RecognitionChapter 15. Information SearchChapter 16. Alternative Evaluation and SelectionChapter 17. Outlet Selection and PurchaseChapter 18. Post-Purchase Processes, Customer Satisfaction, and Customer CommitmentPart V. Organizations as ConsumersChapter 19. Organizational and Buyer BehaviorChapter 20. Marketing Regulation and Consumer Behavior
Consumer Behavior, 10/e, by Hawkins, Mothersbaugh, and Best offers balanced coverage of consumer behavior including the psychological, social, and managerial implications. The new edition features current and exciting examples that are tied into global and technology consumer behavior issues and trends, a solid foundation in marketing strategy, integrated coverage of ethical/social issues and outlines the consumer decision process. This text is known for its ability to link topics back to marketing decision-making and strategic planning which gives students the foundation to understanding consumer behavior which will make them better consumers and better marketers.
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