TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9781292022338
U1  - 658.4013 23
PY  - 2014///]
CY  - Harlow, Essex
PB  - Pearson
KW  - Total quality management
N1  - Includes index; business bookfair2016; Pearson new international edition; The total quality approach to quality management: achieving organizational excellence --
Quality and global competitiveness --
Quality management, ethics, and corporate social responsibility --
Quality culture: changing hearts, minds, and attitudes --
Strategic management: planning and execution for competitive advantage --
Partnering and strategic alliances --
Customer satisfaction, retention, and loyalty --
Employee empowerment --
Leadership and change --
Team building and teamwork --
Effective communication --
Education and training --
Overcoming politics, negativity, and conflict in the workplace --
ISO 9000 and total quality: the relationship --
Overview of total quality tools --
Problem solving and decision making --
Quality function deployment --
Optimizing and controlling processes through statistical process control --
Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more --
Benchmarking --
Just-in-time/Lean manufacturing (JIT/Lean) --
Improving total quality management
UR  - http://repository.fue.edu.eg/xmlui/handle/123456789/4047
ER  -