MANAGING QUALITY CONCEPTS AND TASKS - Sreenivasan, N.S.; Narayana, V. (DELHI: New Age International Private Limited, 2023)
The book covers the entire gamut of concepts and tasks in Management of Quality spread over 27 Chapters in 7 parts. The quality journey starts with the presentation of pivotal role that quality has come to play in the present business environment. The journey continues through all facets of quality development and achievement-planning for quality, organising for quality, SPC and other tools and techniques, quality improvement, vendor quality control, customer and quality. Training for Quality etc. An exclusive chapter on Assurance of quality in project planning and execution is special feature of this book. Likewise an exhaustive check list of over 300 deficiencies in the chapter on quality audit very handy in audit assessment is another unique feature. The perspectives of product liability and maturity evaluation in management of quality are other important dimensions of the coverage. Practical illustrations and elaborations of the concepts are to be seen in as many as 33 exhibits in the book. The journey concludes with an epilogue on challenge of quality and heritage to emulate and perpetuate. The wealth of concepts and depth of discussions are the highlights of the presentations.
Keywords: Quality control -- Quality control / Quality management; Total quality management