TY  - BOOK
AU  - Wright,Robin
TI  - Tough questions, great answers : : responding to patient concerns about today’s dentistry 
SN  - 0867153202
U1  - 617.6023 21
PY  - 1997///]
CY  - Chicago : 
PB  - Quintessence Pub. Company, 
KW  - Dentistry
KW  - Psychological aspects
KW  - Dentist and patient
KW  - Dentist-Patient Relations
N1  - Includes bibliographical references and index; Encouraging Communication in Patient Interviews -- 
       Starting a Successful Answer -- Building Trust in the 
       Doctor's Skill and Judgment -- Reassuring Patients of 
       Treatment Safety -- Motivating Patients to Accept 
       Treatment -- Explaining Fees and Dental Benefits -- 
       Protecting Patient Relationships in Reception -- 
       Communication Goals for the Dental Team.
ER  -