TY  - BOOK
AU  - Viardot,Eric
TI  - Introduction to information-based high-tech services
T2  - Artech House technology management library
SN  - 0890066477 (alk. paper)
U1  - 621.390688 21
PY  - 1999///]
CY  - Boston
PB  - Artech House
KW  - Computer technical support
KW  - High technology industries
KW  - Customer services
N1  - Includes bibliographical references; Understanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty
ER  -