TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0130306517
U1  - 658.562 21
PY  - 1995///]
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references (pages 439-440) and index; 1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability
ER  -