TY - BOOK AU - Bateman,Thomas S. AU - Snell,Scott TI - Management: leading & collaborating in a competitive world SN - 9780072923308 (alk. paper) U1 - 658 22 PY - 2007/// CY - Boston, Mass, PB - McGraw-Hill/Irwin KW - Management N1 - Includes bibliographical references and index; Part one Foundations of management -- 1 Managing and performing -- 2 The external and internal environments -- 3 Managerial decision making -- Part two Planning: delivering strategic value -- 4 Planning and strategic management -- 5 Ethics, corporate responsibility, and sustainability -- 6 International management -- 7 Entrepreneurship -- Part three Organizing: building a dynamic organization -- 8 Organization structure -- 9 Organizational agility -- 10 Human resources management -- 11 Managing diversity and inclusiveness -- Part four Leading: mobilizing people -- 12 Leadership -- 13 Motivating for performance -- 14 Teamwork -- 15 Communicating -- Part five Controlling: learning and changing -- 16 Managerial control -- 17 Managing technology and innovation -- 18 Creating and leading change -- Glossary/subject index -- Name index N2 - Discusses the advantages of leadership and collaboration as two essential means to four "bottom line" practices that managers and companies must deliver to their customers. This book defines these four practices as cost, quality, speed, and innovation ER -