TY  - BOOK
AU  - Korczynski,Marek
TI  - Human resource management in service work
T2  - Management, work and organisations
SN  - 033377440X
U1  - 658.3 21
PY  - 2002///
CY  - Houndmills, Basingstoke, Hampshire, New York
PB  - Palgrave
KW  - Service industries workers
KW  - Service industries
KW  - Personnel management
N1  - Includes bibliographical references (pages 205-228) and indexes; Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area; Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times
UR  - http://www.loc.gov/catdir/bios/hol051/2001056130.html
UR  - http://www.loc.gov/catdir/toc/hol031/2001056130.html
UR  - http://www.loc.gov/catdir/description/hol031/2001056130.html
ER  -