TY  - BOOK
AU  - Rao,Ashok
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049 (cloth : acidfree paper)
U1  - 658.562 20
PY  - 1996///]
CY  - New York
PB  - Wiley
KW  - Total quality management
N1  - Includes bibliographical references and indexes; Quality as strategy --
What is TQM? --
The Baldrige award --
Measures of quality product and quality process : the traditional approach --
Measures of quality product and quality process : the emerging cost-of-quality model --
Continuous improvement : basic tools --
Continuous improvement : statistical process control --
Continuous improvement : some advanced tools --
Customer measurement I : traditional multi-attribute methods --
Customer measurement II : quality function deployment --
Initiating TQM : managing change --
Employee practices in total quality management organizations --
TQM and the product development process --
Reengineering and TQM : the role of information technology --
Benchmarking --
Landmarks on the TQM road
N2  - The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.


UR  - http://www.loc.gov/catdir/description/wiley034/95046097.html
UR  - http://www.loc.gov/catdir/toc/onix05/95046097.html
ER  -