TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley M.
TI  - Introduction to total quality: quality, productivity, competitiveness 
SN  - 0023442212
U1  - 658.4013 21
PY  - 1994///
CY  - New York, Toronto, New York
PB  - Merrill, Maxwell Macmillan Canada, Maxwell Macmillan International
KW  - Total quality management
N1  - includes index; Includes bibliographical references and index
ER  -