TY  - BOOK
AU  - Sower,Victor E.
TI  - Essentials of quality: with cases and experiential exercises 
SN  - 9780470509593 (pbk.)
U1  - 658.4013 22
PY  - 2011///]
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Total quality management
KW  - Total quality control
N1  - Includes bibliographical references and index
ER  -