TY - BOOK AU - Chaney,Lillian H. AU - Martin,Jeanette S. TI - Intercultural business communication SN - 9780132127905 (alk. paper) AV - HF5389 .C47 2011 U1 - 395.52 22 PY - 2011/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Business etiquette KW - Business communication KW - Intercultural communication KW - Corporate culture N1 - Includes index; Chapter 1: The Nature of Intercultural Communication Chapter 2: Universal Systems Chapter 3: Contrasting Cultural Values Chapter 4: Cultural Shock Chapter 5: Language Chapter 6 Oral and Nonverbal Communication Patterns Chapter 7: Written Communication Chapter 8: Global Etiquette Chapter 9: Business and Social Customs Chapter 10: Intercultural Negotiation Process Chapter 11: Intercultural Negotiation Components Chapter 12: Laws Affecting International Business and Travel ER -