Public service performance : perspectives on measurement and management - Boyne, George A. (Cambridge ; New York : Cambridge University Press, 2006)
Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004.
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Includes bibliographical references and index.
Keywords: Administrative agencies -- Management -- Evaluation -- Congresses; Public administration -- Evaluation -- Congresses; Total quality management in government -- Congresses; Comparative government -- Congresses