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	1.	Mastering customer relations / Roger I. Cartwright. by Cartwright, Roger [author] Series: Macmillan master series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Basingstoke : Macmillan, 2000 Availability: Items available for loan: Main library (1)Call number: 658.812 C.R.M. Place hold
	2.	Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. by Reichheld, Frederick F [author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Harvard Business School Press, [2001]Copyright date: ©2001 Online access: Abstract Availability: Items available for loan: Main library (1)Call number: 658.812 R.F.L. Place hold
	3.	CRM : the foundation of contemporary marketing strategy / Roger J. Baran & Robert Galka. by Baran, Roger J. (Roger Joseph), 1945- [author] Galka, Robert J [joint author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : Routledge, 2013 Availability: Items available for loan: Main library (1)Call number: 658.802 B.R.C. Place hold

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