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1.
Introduction to information-based high-tech services / Eric Viardot. by Series: Artech House technology management library
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publisher: Boston : Artech House, [1999]Copyright date: ©1999
Availability: Items available for loan: Main library (1)Call number: 621.390688 V.E.I..

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2.
The brave new service strategy : aligning customer relationships, market strategies, and business structures / Barbara A. Gutek and Theresa Welsh. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : AMACOM, c2000
Online access:
Availability: Items available for loan: Main library (2)Call number: 658.812 G.B.B, ...

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3.
Successful service operations management. by
Edition: Second edition / Richard Metters [and others]
Material type: Text Text; Format: print optical disc; Literary form: Not fiction
Publisher: Mason, OH : South-Western, [2006]Copyright date: ℗♭2006
Other title:
  • Service operations management.
Availability: Items available for loan: Main library (1)Call number: 658.812 S.

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4.
Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton. by
Edition: Sixth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London ; Philadelphia : Kogan Page, 2015
Availability: Items available for loan: Main library (1)Call number: 658.804 C.P.K.

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5.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee. by
Edition: seventh edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: India : Dorling Kindersley, [2011]Producer: ©2011.
Availability: Items available for loan: Main library (2)Call number: 658.8 L.C.S, ...

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