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Observing the user experience : a practitioner's guide to user research / Mike Kuniavsky, Elizabeth Goodman, Andrea Moed.

By: Contributor(s): Material type: TextTextPublisher: Amsterdam ; Boston : Morgan Kaufmann, [2012]Edition: 2nd editionDescription: xiii, 585 pages : color illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780123848697 (pbk.)
Subject(s): DDC classification:
  • 004.21 23 G.E.O
LOC classification:
  • TA166 .K86 2012
Contents:
Machine generated contents note: Part I: Why Research is Good and How It Fits Into Product Development 1. Typhoon: A Fable 2. Do a Usability Test Now! 3. Balancing Needs Through Iterative Development 4. The User Experience Part II: User Experience Research Techniques 5. The Research Plan 6. Universal tools: Recruiting and Interviewing 7. User Profiles 8. Contextual Inquiry, Task Analysis, Card Sorting 9. Focus Groups 10. Usability Tests 11. Surveys 12. Ongoing Relationship 13. Log Files and Customer Support 14. Competitive Research 15. Others' Hard Work: Published Information and Consultants 16. Emerging Techniques Part III: Communicating Results 17. Reports and Presentations 18. Creating a User-Centered Corporate Culture Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions Bibliography Index About the Author.
Summary: The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This title helps you to bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Main library A1 Computers & Information Technology ( Computer Science ) 004.21 G.E.O (Browse shelf(Opens below)) Available 00010658

Includes bibliographical references (pages 571-576) and index.

Machine generated contents note: Part I: Why Research is Good and How It Fits Into Product Development 1. Typhoon: A Fable 2. Do a Usability Test Now! 3. Balancing Needs Through Iterative Development 4. The User Experience Part II: User Experience Research Techniques 5. The Research Plan 6. Universal tools: Recruiting and Interviewing 7. User Profiles 8. Contextual Inquiry, Task Analysis, Card Sorting 9. Focus Groups 10. Usability Tests 11. Surveys 12. Ongoing Relationship 13. Log Files and Customer Support 14. Competitive Research 15. Others' Hard Work: Published Information and Consultants 16. Emerging Techniques Part III: Communicating Results 17. Reports and Presentations 18. Creating a User-Centered Corporate Culture Appendices A. The Budget Research Lab B. Common Survey Questions C. Observer Instructions Bibliography Index About the Author.

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This title helps you to bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.

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