000			02351cam a2200385 a 4500
999			_c10322 _d10322
001			16965428
003			OSt
005			20190509122442.0
008			110916s2014 enka 001 0 eng
010			_a 2011038639
020			_a9781292022338
020			_a1292022337
035			_a(OCoLC)ocn755004259
040			_aDLC _cDLC _dYDX _dYDXCP _dDLC
082	0	0	_a658.4013 _223 _bG.D.Q
100	1		_aGoetsch, David L. _919368
245	1	0	_aQuality management for organizational excellence : _bintroduction to total quality / _cDavid L. Goetsch, Stanley B. Davis.
250			_aSeventh edition.
264	1		_aHarlow, Essex : _bPearson, _c[2014]
264	4		_c©2014
300			_a468 pages : _billustrations (black and white) ; _c28 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aIncludes index.
500			_abusiness bookfair2016
500			_aPearson new international edition.
505	0		_aThe total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Quality management, ethics, and corporate social responsibility -- Quality culture: changing hearts, minds, and attitudes -- Strategic management: planning and execution for competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more -- Benchmarking -- Just-in-time/Lean manufacturing (JIT/Lean) -- Improving total quality management.
650		0	_aTotal quality management.
700	1		_aDavis, Stanley, _d1931-
856			_3Abstract _uhttp://repository.fue.edu.eg/xmlui/handle/123456789/4047
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK