000			02805cam a22004935i 4500
999			_c12359 _d12359
001			21119346
005			20200224113019.0
008			190805t20182018caua b 001 0 eng d
010			_a 2018277270
015			_aGBB8G4646 _2bnb
016	7		_a019041527 _2Uk
020			_a1492039594
020			_a9781492039594
024	8		_a(YBP)15334481
035			_a(OCoLC)on1053812639
040			_aRCJ _beng _cRCJ _erda _dOCLCO _dJRZ _dYDX _dOCLCF _dLTSCA _dAU@ _dEQO _dUKMGB _dDLC
042			_alccopycat
050	0	0	_aHD9980.5 _b.S7542 2018
082	0	4	_a658 _223 _bT.
100	1		_aStickdorn, Marc, _eauthor, _ebook designer, _ecompiler, _eeditor.
245	1	0	_aThis is service design methods, a companion to This is service design doing : _bexpanded service design thinking methods for real projects / _cedited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.
246	3	0	_aExpanded service design thinking methods for real projects
250			_aFirst edition.
264		1	_aSebastopol, CA : _bO'Reilly Media, Inc., _c[2018]
264		4	_c�2018
300			_a233 pages : _bcolor illustrations ; _c19 x 23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aResearch methods -- Ideation methods -- Prototyping methods -- Facilitation methods.
520			_a"In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips and tricks for activities, within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book "This is service design doing" (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format."--Page 4 of cover.
650		0	_aService industries _xManagement.
650		7	_aService industries _xManagement. _2fast _0(OCoLC)fst01113442
700	1		_aLawrence, Adam, _eauthor, _ebook designer, _ecompiler, _eeditor.
700	1		_aHormess, Markus, _eauthor, _ebook designer, _ecompiler, _eeditor.
700	1		_aSchneider, Jakob _c(Economist), _eauthor, _ebook designer, _ecompiler, _eeditor.
700	1		_aStickdorn, Marc. _tThis is service design doing. _iComplemented by (work):
787	0	8	_iCompanion to (work): _aStickdorn, Marc. _tThis is service design doing. _bFirst edition. _dSebastopol, CA : O'Reilly Media, Inc., [2018] _z9781491927182 _w(OCoLC)922913141
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2ddc _cBK