000			01462nam a22003137i 4500
999			_c2265 _d2265
005			20201103095201.0
008			100916s1997 ilu||||f |||| 001 0 eng d
020			_a0867153202
020			_a9780867153200
040			_aEG-NcFUE _erda
082	0	4	_221 _a617.6023 _bW.R.T.
100	1		_aWright, Robin. _99385 _eauthor.
245	1	0	_aTough questions, great answers : _bresponding to patient concerns about today’s dentistry / _cRobin Wright.
246	3	0	_aResponding to patient concerns about today’s dentistry
264		1	_aChicago : _bQuintessence Pub. Company, _c[1997]
264		4	_ccopyright 1997
300			_aix, 150 pages : _billustrations ; _c26 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aEncouraging Communication in Patient Interviews -- Starting a Successful Answer -- Building Trust in the Doctor's Skill and Judgment -- Reassuring Patients of Treatment Safety -- Motivating Patients to Accept Treatment -- Explaining Fees and Dental Benefits -- Protecting Patient Relationships in Reception -- Communication Goals for the Dental Team.
650		4	_aDentistry _xPsychological aspects.
650		4	_aDentist and patient.
650		4	_aDentist-Patient Relations.
650		4	_aDentistry.
942			_2ddc _cBK