| 000 | 01598nam a22003614i 4500 | ||
|---|---|---|---|
| 999 |
_c2428 _d2428 |
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| 001 | 741732 | ||
| 005 | 20210222095103.0 | ||
| 008 | 990415s1999 maua f b 001 0 eng d | ||
| 010 | _a 99030788 | ||
| 020 | _a0890066477 (alk. paper) | ||
| 035 | _a(DLC) 99030788 | ||
| 040 |
_aDLC _cDLC _dDLC _erda |
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| 042 | _apcc | ||
| 082 | 0 | 0 |
_a621.390688 _221 _bV.E.I. |
| 100 | 1 |
_aViardot, Eric. _99992 _eauthor. |
|
| 245 | 1 | 0 |
_aIntroduction to information-based high-tech services / _cEric Viardot. |
| 264 | 1 |
_aBoston : _bArtech House, _c[1999] |
|
| 264 | 4 | _c©1999 | |
| 300 |
_a182 pages : _billustrations : _c24 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 490 | 1 | _aArtech House technology management library | |
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aUnderstanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty. | |
| 650 | 0 | _aComputer technical support. | |
| 650 | 0 |
_aHigh technology industries _xCustomer services. |
|
| 830 | 0 | _tArtech House technology management library | |
| 906 |
_a7 _bcbu _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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