000			02079nam a22003734i 4500
999			_c2787 _d2787
001			12582129
005			20230509111132.0
008			011106s2002 enk f b 001 0 eng d
010			_a 2001056130
020			_a033377440X
040			_aDLC _cDLC _dDLC _erda
042			_apcc
082	0	0	_a658.3 _221 _bK.M.H.
100	1		_aKorczynski, Marek. _911303 _eauthor.
245	1	0	_aHuman resource management in service work / _cMarek Korczynski.
264		1	_aHoundmills, Basingstoke, Hampshire ; _aNew York : _bPalgrave, _c2002
300			_axii, 237 pages ; _c24 cm
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
490	0		_aManagement, work and organisations
504			_aIncludes bibliographical references (pages 205-228) and indexes.
505	0		_aFilling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area.
505	0		_aService work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
650		0	_aService industries workers. _911305
650		0	_aService industries _xPersonnel management. _911306
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/hol051/2001056130.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/hol031/2001056130.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/hol031/2001056130.html
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2ddc _cBK