000			02093pam a2200325 a 4500
999			_c2985 _d2985
001			3035516
005			20210321131035.0
008			951013s1996 nyua b 001 0 eng d
020			_a0471108049 (cloth : acidfree paper)
040			_aEG-NcFUE _cEG-NcFUE _dEG-NcFUE _erda
082	0	0	_a658.562 _220 _bT
245	0	0	_aTotal quality management : _ba cross functional perspective / _cAshok Rao ... [et al.].
264		1	_aNew York : _bWiley, _c[1996]
264		4	_a©1996.
300			_axxvi, 630 pages : _billustrations ; _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and indexes.
505	0		_aQuality as strategy -- What is TQM? -- The Baldrige award -- Measures of quality product and quality process : the traditional approach -- Measures of quality product and quality process : the emerging cost-of-quality model -- Continuous improvement : basic tools -- Continuous improvement : statistical process control -- Continuous improvement : some advanced tools -- Customer measurement I : traditional multi-attribute methods -- Customer measurement II : quality function deployment -- Initiating TQM : managing change -- Employee practices in total quality management organizations -- TQM and the product development process -- Reengineering and TQM : the role of information technology -- Benchmarking -- Landmarks on the TQM road.
520			_aThe emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.
650		0	_aTotal quality management. _912027
700	1		_aRao, Ashok. _912028 _eauthor
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley034/95046097.html
856	4		_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix05/95046097.html
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2ddc _cBK