| 000 | 01747cam a22003014i 4500 | ||
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_c3048 _d3048 |
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| 001 | 11814594 | ||
| 005 | 20190506095043.0 | ||
| 008 | 991020s2000 nyua b 001 0 eng | ||
| 020 | _a0814405274 | ||
| 040 |
_aDLC _cDLC _dDLC _erda |
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| 082 | 0 | 0 |
_a658.812 _221 _bG.B.B |
| 100 | 1 |
_aGutek, Barbara A. _912256 _eauthor |
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| 245 | 0 | 4 |
_aThe brave new service strategy : _baligning customer relationships, market strategies, and business structures / _cBarbara A. Gutek and Theresa Welsh. |
| 264 | 1 |
_aNew York : _bAMACOM, _cc2000. |
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| 300 |
_axvi, 316 pages : _billustrations ; _c24 cm |
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| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _aIn "the good old days", service providers usually knew ther customers personally, or at least by sight. In modern times, traditional service relationships have mutated almost beyond recognition, and customer service contacts are increasingly automated and anonymous. This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the "personal" service they still yearn for. | ||
| 650 | 0 |
_aCustomer services. _912257 |
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| 700 | 1 |
_aWelsh, Theresa M. _912258 _esecond author |
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| 856 | 4 |
_3Table of Contents _uhttp://lcweb.loc.gov/catdir/toc/99054932.html |
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| 856 | 4 |
_3Abstract _uhttp://repository.fue.edu.eg/xmlui/handle/123456789/4283 |
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| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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