Service level management for enterprise networks /
Lewis, Lundy.
Service level management for enterprise networks / Lundy Lewis. - xiii, 307 pages : illustrations ; 24 cm. - Artech House telecommunications library .
Includes bibliographical references and index.
What is SLM? --
The evolution toward SLM --
The crux of SLM --
Why be interested in SLM? --
Case study: GlaxoWellcome --
SLM conceptual graph --
Case study: Cabletron Systems and ATandT --
A short guide to standards for integrated management --
Comparison with quality of service management --
SLM methodology --
Essential SLM methodology --
An excursion into SE methodologies --
Variations on SLM methodology --
Case study: Decisys --
SLM architecture --
What is architecture? --
Basic SLM architecture --
Useful ideas from artificial intelligence, robotics, and data warehousing --
SLM architecture revisited --
Evaluating SLM proposals with respect to architecture --
Case study: Deutsche Telekom --
Special topics in SLM --
The event correlation problem --
The semantic disparity problem --
The component-to-service mapping problem --
The agent selection problem --
The integration problem --
The scaling problem --
The representation problem --
The complexity problem --
Case study: KLM Airlines --
SLM and electronic commerce --
What is electronic commerce? --
Burdens on suppliers of electronic commerce --
SLM and electronic commerce --
Case study: Windward Consulting Group --
SLM, modern business, and quality of life --
Information systems and modern business --
The SLM connection --
Business trends and challenges --
Why be interested in SLM?
Annotation
This first-of-its-kind, comprehensive examination of IT service level management provides a much-needed framework for implementing and evaluating service level agreements and helps you avoid common pitfalls.
1580530168 (alk. paper)
99041775
Business enterprises--Computer networks.
Information technology--Management.
658.0546 / L.L.S.
Service level management for enterprise networks / Lundy Lewis. - xiii, 307 pages : illustrations ; 24 cm. - Artech House telecommunications library .
Includes bibliographical references and index.
What is SLM? --
The evolution toward SLM --
The crux of SLM --
Why be interested in SLM? --
Case study: GlaxoWellcome --
SLM conceptual graph --
Case study: Cabletron Systems and ATandT --
A short guide to standards for integrated management --
Comparison with quality of service management --
SLM methodology --
Essential SLM methodology --
An excursion into SE methodologies --
Variations on SLM methodology --
Case study: Decisys --
SLM architecture --
What is architecture? --
Basic SLM architecture --
Useful ideas from artificial intelligence, robotics, and data warehousing --
SLM architecture revisited --
Evaluating SLM proposals with respect to architecture --
Case study: Deutsche Telekom --
Special topics in SLM --
The event correlation problem --
The semantic disparity problem --
The component-to-service mapping problem --
The agent selection problem --
The integration problem --
The scaling problem --
The representation problem --
The complexity problem --
Case study: KLM Airlines --
SLM and electronic commerce --
What is electronic commerce? --
Burdens on suppliers of electronic commerce --
SLM and electronic commerce --
Case study: Windward Consulting Group --
SLM, modern business, and quality of life --
Information systems and modern business --
The SLM connection --
Business trends and challenges --
Why be interested in SLM?
Annotation
This first-of-its-kind, comprehensive examination of IT service level management provides a much-needed framework for implementing and evaluating service level agreements and helps you avoid common pitfalls.
1580530168 (alk. paper)
99041775
Business enterprises--Computer networks.
Information technology--Management.
658.0546 / L.L.S.