Service level management for enterprise networks / Lundy Lewis.
Material type:
TextSeries: Publisher: Boston : Artech House, [1999]Copyright date: ©1999. Description: xiii, 307 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 1580530168 (alk. paper)
- 658.0546 21 L.L.S.
Contents:
Summary: Annotation
This first-of-its-kind, comprehensive examination of IT service level management provides a much-needed framework for implementing and evaluating service level agreements and helps you avoid common pitfalls.
What is SLM? --
The evolution toward SLM --
The crux of SLM --
Why be interested in SLM? --
Case study: GlaxoWellcome --
SLM conceptual graph --
Case study: Cabletron Systems and ATandT --
A short guide to standards for integrated management --
Comparison with quality of service management --
SLM methodology --
Essential SLM methodology --
An excursion into SE methodologies --
Variations on SLM methodology --
Case study: Decisys --
SLM architecture --
What is architecture? --
Basic SLM architecture --
Useful ideas from artificial intelligence, robotics, and data warehousing --
SLM architecture revisited --
Evaluating SLM proposals with respect to architecture --
Case study: Deutsche Telekom --
Special topics in SLM --
The event correlation problem --
The semantic disparity problem --
The component-to-service mapping problem --
The agent selection problem --
The integration problem --
The scaling problem --
The representation problem --
The complexity problem --
Case study: KLM Airlines --
SLM and electronic commerce --
What is electronic commerce? --
Burdens on suppliers of electronic commerce --
SLM and electronic commerce --
Case study: Windward Consulting Group --
SLM, modern business, and quality of life --
Information systems and modern business --
The SLM connection --
Business trends and challenges --
Why be interested in SLM?
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
|
Main library B5 | Commerce and business administration ( Management Information Systems ) | 658.0546 L.L.S. (Browse shelf(Opens below)) | Available | 00002934 |
Includes bibliographical references and index.
What is SLM? --
The evolution toward SLM --
The crux of SLM --
Why be interested in SLM? --
Case study: GlaxoWellcome --
SLM conceptual graph --
Case study: Cabletron Systems and ATandT --
A short guide to standards for integrated management --
Comparison with quality of service management --
SLM methodology --
Essential SLM methodology --
An excursion into SE methodologies --
Variations on SLM methodology --
Case study: Decisys --
SLM architecture --
What is architecture? --
Basic SLM architecture --
Useful ideas from artificial intelligence, robotics, and data warehousing --
SLM architecture revisited --
Evaluating SLM proposals with respect to architecture --
Case study: Deutsche Telekom --
Special topics in SLM --
The event correlation problem --
The semantic disparity problem --
The component-to-service mapping problem --
The agent selection problem --
The integration problem --
The scaling problem --
The representation problem --
The complexity problem --
Case study: KLM Airlines --
SLM and electronic commerce --
What is electronic commerce? --
Burdens on suppliers of electronic commerce --
SLM and electronic commerce --
Case study: Windward Consulting Group --
SLM, modern business, and quality of life --
Information systems and modern business --
The SLM connection --
Business trends and challenges --
Why be interested in SLM?
Annotation
This first-of-its-kind, comprehensive examination of IT service level management provides a much-needed framework for implementing and evaluating service level agreements and helps you avoid common pitfalls.
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