Introduction to information-based high-tech services /
Viardot, Eric.
Introduction to information-based high-tech services / Eric Viardot. - 182 pages : illustrations : 24 cm - Artech House technology management library . - Artech House technology management library .
Includes bibliographical references.
Understanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty.
0890066477 (alk. paper)
99030788
Computer technical support.
High technology industries--Customer services.
621.390688 / V.E.I.
Introduction to information-based high-tech services / Eric Viardot. - 182 pages : illustrations : 24 cm - Artech House technology management library . - Artech House technology management library .
Includes bibliographical references.
Understanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty.
0890066477 (alk. paper)
99030788
Computer technical support.
High technology industries--Customer services.
621.390688 / V.E.I.