Introduction to information-based high-tech services / (Record no. 2428)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01598nam a22003614i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 741732 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210222095103.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990415s1999 maua f b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 99030788 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0890066477 (alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (DLC) 99030788 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| Description conventions | rda |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 621.390688 |
| Edition number | 21 |
| Item number | V.E.I. |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Viardot, Eric. |
| 9 (RLIN) | 9992 |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Introduction to information-based high-tech services / |
| Statement of responsibility, etc | Eric Viardot. |
| 264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Boston : |
| Name of publisher, distributor, etc | Artech House, |
| Date of publication, distribution, etc | [1999] |
| 264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | ©1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 182 pages : |
| Other physical details | illustrations : |
| Dimensions | 24 cm |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 490 1# - SERIES STATEMENT | |
| Series statement | Artech House technology management library |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Understanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Computer technical support. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | High technology industries |
| General subdivision | Customer services. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Title of a work | Artech House technology management library |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbu |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Engineering & Technology (Electrical) | Main library | Main library | B3 | 02/12/2007 | Academic bookshop | DO | 621.390688 V.E.I. | 00002939 | 19/02/2025 | 21/09/2010 | Books |