Total quality management /
Total quality management /
Dale H. Besterfield ... [others].
- c1995.
- x, 445 pages : illustrations ; 25 cm
Includes bibliographical references (pages 439-440) and index.
1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability.
0130306517
94037020
Total quality management.
658.562 / T.
Includes bibliographical references (pages 439-440) and index.
1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability.
0130306517
94037020
Total quality management.
658.562 / T.