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Total quality management / Dale H. Besterfield ... [others].

Contributor(s): Material type: TextTextPublisher: Englewood Cliffs, N.J. : Prentice Hall, [1995]Description: x, 445 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0130306517
Subject(s): DDC classification:
  • 658.562 21 T.
Contents:
1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Main library B7 Commerce and business administration ( HR Management ) 658.562 T. (Browse shelf(Opens below)) 1 Available 00001780

Includes bibliographical references (pages 439-440) and index.

1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability.

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