Total quality management / Dale H. Besterfield ... [others].
Material type:
TextPublisher: Englewood Cliffs, N.J. : Prentice Hall, [1995]Description: x, 445 pages : illustrations ; 25 cmContent type: - text
- unmediated
- volume
- 0130306517
- 658.562 21 T.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
Main library B7 | Commerce and business administration ( HR Management ) | 658.562 T. (Browse shelf(Opens below)) | 1 | Available | 00001780 |
Includes bibliographical references (pages 439-440) and index.
1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- 8. Statistical Process Control -- 9. Iso 9000 -- 10. Benchmarking -- 11. Quality Function Deployment (QFD) -- 12. Concurrent Engineering -- 13. Experimental Design -- 14. Taguchi’s Quality Engineering -- 15. Products Liability.
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