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Total quality management : a cross functional perspective / Ashok Rao ... [et al.]. - xxvi, 630 pages : illustrations ; 24 cm.

Includes bibliographical references and indexes.

Quality as strategy --
What is TQM? --
The Baldrige award --
Measures of quality product and quality process : the traditional approach --
Measures of quality product and quality process : the emerging cost-of-quality model --
Continuous improvement : basic tools --
Continuous improvement : statistical process control --
Continuous improvement : some advanced tools --
Customer measurement I : traditional multi-attribute methods --
Customer measurement II : quality function deployment --
Initiating TQM : managing change --
Employee practices in total quality management organizations --
TQM and the product development process --
Reengineering and TQM : the role of information technology --
Benchmarking --
Landmarks on the TQM road.

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.



ISBN: 0471108049 (cloth : acidfree paper)

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.562 / T