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Gerson, Sharon J., 1948-

Technical communication : process and product / Sharon J. Gerson, Steven M. Gerson. - 7th ed. - Boston, MA : Prentice Hall, c2012. - xxix, 663 p. : ill. ; 26 cm.

Includes bibliographical references (p. 651-657) and index.

An introduction to technical communication --
The communication process: prewriting, writing, and rewriting --
Clarity, conciseness, accuracy, and ethics in technical communication --
Research and documentation --
Routine correspondence: memos, letters, e-mail messages, instant messages, and text messages --
Building online communities through blogging, YouTube, Twitter, Facebook, and Virtual World Social media --
Communicating effectively to get a job --
Document design --
Using visual aids in technical communication --
Communicating to persuade --
Technical descriptions and process analyses --
Instructions, user manuals, and standard operating procedures --
Online help and web sites --
Summarizing technical communication --
Short, informal reports --
Long, formal reports --
Proposals --
Oral communication. Appendices: Grammar, punctuation, mechanics, and spelling --
Parenthetical source citations and documentation.

ISBN: 9780131377349 (pbk.) 0131377345 (pbk.)

LCCN: 2010525621

Subjects--Topical Terms:
English language--Technical English.
English language--Rhetoric.
Technical writing.

LC Class. No.: PE1475 / .G47 2012

Dewey Class. No.: 808.0666 / G.S.T