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Tough questions, great answers : responding to patient concerns about today’s dentistry / Robin Wright.

By: Material type: TextTextPublisher: Chicago : Quintessence Pub. Company, [1997]Copyright date: copyright 1997Description: ix, 150 pages : illustrations ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0867153202
  • 9780867153200
Other title:
  • Responding to patient concerns about today’s dentistry
Subject(s): DDC classification:
  • 21 617.6023 W.R.T.
Contents:
Encouraging Communication in Patient Interviews -- Starting a Successful Answer -- Building Trust in the Doctor's Skill and Judgment -- Reassuring Patients of Treatment Safety -- Motivating Patients to Accept Treatment -- Explaining Fees and Dental Benefits -- Protecting Patient Relationships in Reception -- Communication Goals for the Dental Team.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Main library B1 Dental ( Oral Medicine, Periodontology, Diagnosis & Oral Radiology ) 617.6023 W.R.T. (Browse shelf(Opens below)) Available 00007130

Includes bibliographical references and index.

Encouraging Communication in Patient Interviews --
Starting a Successful Answer -- Building Trust in the
Doctor's Skill and Judgment -- Reassuring Patients of
Treatment Safety -- Motivating Patients to Accept
Treatment -- Explaining Fees and Dental Benefits --
Protecting Patient Relationships in Reception --
Communication Goals for the Dental Team.

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