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Operations management / Jay Heizer, Barry Render.

By: Contributor(s): Material type: TextTextPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, [2008]Copyright date: ©2008. Edition: Ninth editionDescription: 1 volume (various pagings) : illustrations (chiefly color) ; 29 cm. + 1 computer disc (4 3/4 inch)Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780132342711
  • 0132342715
  • 9780132412896 (DVD)
  • 0132412896 (DVD)
  • 9780138128784 (set)
  • 0138128782 (set)
  • 9780138134549 (pbk.)
  • 0138134545 (pbk.)
Subject(s): DDC classification:
  • 658.5 22 H.J.O
Online resources:
Contents:
Cover -- Title Page -- Copyright Page -- About the Authors -- Brief Table of Contents -- Table of Contents -- Preface -- Acknowledgments -- Part One: Introduction to Operations Management -- Chapter 1: Operations and Productivity -- Global Company Profile: Hard Rock Café -- What Is Operations Management? -- Organizing to Produce Goods and Services -- The Supply Chain -- Why Study OM? -- What Operations Managers Do -- The Heritage of Operations Management -- Operations for Goods and Services -- The Productivity Challenge -- Current Challenges in Operations Management Ethics, Social Responsibility, and Sustainability -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software for Productivity Analysis -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 2: Operations Strategy in a Global Environment -- Global Company Profile: Boeing -- A Global View of Operations and Supply Chains -- Developing Missions and Strategies -- Achieving Competitive Advantage Through Operations -- Issues in Operations Strategy -- Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing -- Global Operations Strategy Options -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software to Solve Outsourcing Problems -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 3: Project Management -- Global Company Profile: Bechtel Group -- The Importance of Project Management -- Project Planning -- Project Scheduling -- Project Controlling -- Project Management Techniques: PERT and CPM -- Determining the Project Schedule -- Variability in Activity Times Cost-Time Trade-Off s and Project Crashing -- A Critique of PERT and CPM -- Using Microsoft Project to Manage Projects -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software to Solve Project Management Problems -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Chapter 4: Forecasting -- Global Company Profile: Walt Disney Parks & Resorts -- What is Forecasting? -- The Strategic Importance of Forecasting -- Seven Steps in the Forecasting System -- Forecasting Approaches -- Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis -- Monitoring and Controlling Forecasts -- Forecasting in the Service Sector -- Summary -- Key Terms -- Ethical Dilemma -- Discussion Questions -- Using Software in Forecasting -- Solved Problems -- Problems -- Case Studies -- Endnotes -- Rapid Review -- Self Test -- Part Two: Designing Operations -- Chapter 5: Design of Goods and Services -- Global Company Profile: Regal Marine -- Goods and Services Selection -- Generating New Products -- Product Development -- Issues for Product Design -- Product Development Continuum
Summary: For courses in Operations Management. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support-found in the book's solved-problems and worked examples-to help readers better understand concepts important to today's operations management profe.
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Item type Current library Collection Call number Status Date due Barcode
Books Books Main library B7 Commerce and business administration ( General ) 658.5 H.J.O (Browse shelf(Opens below)) Available 00003651

Accompanied by DVD Student video library.

Includes bibliographical references and indexes.

Cover --
Title Page --
Copyright Page --
About the Authors --
Brief Table of Contents --
Table of Contents --
Preface --
Acknowledgments --
Part One: Introduction to Operations Management --
Chapter 1: Operations and Productivity --
Global Company Profile: Hard Rock Café --
What Is Operations Management? --
Organizing to Produce Goods and Services --
The Supply Chain --
Why Study OM? --
What Operations Managers Do --
The Heritage of Operations Management --
Operations for Goods and Services --
The Productivity Challenge --
Current Challenges in Operations Management Ethics, Social Responsibility, and Sustainability --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software for Productivity Analysis --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 2: Operations Strategy in a Global Environment --
Global Company Profile: Boeing --
A Global View of Operations and Supply Chains --
Developing Missions and Strategies --
Achieving Competitive Advantage Through Operations --
Issues in Operations Strategy --
Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing --
Global Operations Strategy Options --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software to Solve Outsourcing Problems --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 3: Project Management --
Global Company Profile: Bechtel Group --
The Importance of Project Management --
Project Planning --
Project Scheduling --
Project Controlling --
Project Management Techniques: PERT and CPM --
Determining the Project Schedule --
Variability in Activity Times Cost-Time Trade-Off s and Project Crashing --
A Critique of PERT and CPM --
Using Microsoft Project to Manage Projects --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software to Solve Project Management Problems --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Chapter 4: Forecasting --
Global Company Profile: Walt Disney Parks & Resorts --
What is Forecasting? --
The Strategic Importance of Forecasting --
Seven Steps in the Forecasting System --
Forecasting Approaches --
Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis --
Monitoring and Controlling Forecasts --
Forecasting in the Service Sector --
Summary --
Key Terms --
Ethical Dilemma --
Discussion Questions --
Using Software in Forecasting --
Solved Problems --
Problems --
Case Studies --
Endnotes --
Rapid Review --
Self Test --
Part Two: Designing Operations --
Chapter 5: Design of Goods and Services --
Global Company Profile: Regal Marine --
Goods and Services Selection --
Generating New Products --
Product Development --
Issues for Product Design --
Product Development Continuum

For courses in Operations Management. A broad, practical introduction to operations, reinforced with an extensive collection of practice problems Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support-found in the book's solved-problems and worked examples-to help readers better understand concepts important to today's operations management profe.

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