Ramdan Hours:
Sun - Thu
9.30 AM - 2.30 PM
Iftar in --:--:--
🌙 Maghrib: --:--
Image from Google Jackets

Human resource management in service work / Marek Korczynski.

By: Material type: TextTextSeries: Management, work and organisationsPublisher: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002Description: xii, 237 pages ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 033377440X
Subject(s): DDC classification:
  • 658.3 21 K.M.H.
Online resources:
Contents:
Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area.
Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Main library B6 Commerce and business administration ( HR Management ) 658.3 K.M.H. (Browse shelf(Opens below)) Available 00000275

Includes bibliographical references (pages 205-228) and indexes.

Filling a gap in the market for a book on HRM in the service sector, this study focuses on human resource management and its relevance to an understanding of the service economy, an important, but neglected, subject area.

Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.

There are no comments on this title.

to post a comment.