Quality management for organizational excellence : introduction to total quality /
Goetsch, David L.
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. - Seventh edition. - 468 pages : illustrations (black and white) ; 28 cm
Includes index. business bookfair2016 Pearson new international edition.
The total quality approach to quality management: achieving organizational excellence --
Quality and global competitiveness --
Quality management, ethics, and corporate social responsibility --
Quality culture: changing hearts, minds, and attitudes --
Strategic management: planning and execution for competitive advantage --
Partnering and strategic alliances --
Customer satisfaction, retention, and loyalty --
Employee empowerment --
Leadership and change --
Team building and teamwork --
Effective communication --
Education and training --
Overcoming politics, negativity, and conflict in the workplace --
ISO 9000 and total quality: the relationship --
Overview of total quality tools --
Problem solving and decision making --
Quality function deployment --
Optimizing and controlling processes through statistical process control --
Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more --
Benchmarking --
Just-in-time/Lean manufacturing (JIT/Lean) --
Improving total quality management.
9781292022338 1292022337
2011038639
Total quality management.
658.4013 / G.D.Q
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. - Seventh edition. - 468 pages : illustrations (black and white) ; 28 cm
Includes index. business bookfair2016 Pearson new international edition.
The total quality approach to quality management: achieving organizational excellence --
Quality and global competitiveness --
Quality management, ethics, and corporate social responsibility --
Quality culture: changing hearts, minds, and attitudes --
Strategic management: planning and execution for competitive advantage --
Partnering and strategic alliances --
Customer satisfaction, retention, and loyalty --
Employee empowerment --
Leadership and change --
Team building and teamwork --
Effective communication --
Education and training --
Overcoming politics, negativity, and conflict in the workplace --
ISO 9000 and total quality: the relationship --
Overview of total quality tools --
Problem solving and decision making --
Quality function deployment --
Optimizing and controlling processes through statistical process control --
Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more --
Benchmarking --
Just-in-time/Lean manufacturing (JIT/Lean) --
Improving total quality management.
9781292022338 1292022337
2011038639
Total quality management.
658.4013 / G.D.Q