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Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis.

By: Contributor(s): Material type: TextTextHarlow, Essex : Pearson, [2014] ©2014Edition: Seventh editionDescription: 468 pages : illustrations (black and white) ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781292022338
  • 1292022337
Subject(s): DDC classification:
  • 658.4013 23 G.D.Q
Online resources:
Contents:
The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Quality management, ethics, and corporate social responsibility -- Quality culture: changing hearts, minds, and attitudes -- Strategic management: planning and execution for competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more -- Benchmarking -- Just-in-time/Lean manufacturing (JIT/Lean) -- Improving total quality management.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Main library B6 Commerce and business administration ( HR Management ) 658.4013 G.D.Q (Browse shelf(Opens below)) Available 00012810

Includes index.

business bookfair2016

Pearson new international edition.

The total quality approach to quality management: achieving organizational excellence --
Quality and global competitiveness --
Quality management, ethics, and corporate social responsibility --
Quality culture: changing hearts, minds, and attitudes --
Strategic management: planning and execution for competitive advantage --
Partnering and strategic alliances --
Customer satisfaction, retention, and loyalty --
Employee empowerment --
Leadership and change --
Team building and teamwork --
Effective communication --
Education and training --
Overcoming politics, negativity, and conflict in the workplace --
ISO 9000 and total quality: the relationship --
Overview of total quality tools --
Problem solving and decision making --
Quality function deployment --
Optimizing and controlling processes through statistical process control --
Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more --
Benchmarking --
Just-in-time/Lean manufacturing (JIT/Lean) --
Improving total quality management.

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