Introduction to information-based high-tech services / Eric Viardot.
Material type:
TextSeries: Artech House technology management libraryPublisher: Boston : Artech House, [1999]Copyright date: ©1999Description: 182 pages : illustrations : 24 cmContent type: - text
- unmediated
- volume
- 0890066477 (alk. paper)
- 621.390688 21 V.E.I.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Books
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Main library B3 | Faculty of Engineering & Technology (Electrical) | 621.390688 V.E.I. (Browse shelf(Opens below)) | Available | 00002939 |
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| 621.38933 B.S.P Perceptual audio evaluation : theory, method and application / | 621.39 W.M.C Computers as components : principles of embedded computing system design / | 621.390288 M.M.C شهادة كومباتيا إيه + لترقية وإصلاح الكمبيوتر / | 621.390688 V.E.I. Introduction to information-based high-tech services / | 621.3916 D.J.M MSP430 microcontroller basics / | 621.3916 S.R.M. Microprocessors : interfacings and applications / | 621.392 B.S.F Fundamentals of digital logic with Verilog design / |
Includes bibliographical references.
Understanding the Nature of High Tech Services (HTS) -- What is a Service? The Essence of HTS-- Moving from the Physical World to the Virtual One. The Economics of High Tech Services. Placing Customers at the Center of High Technology Services -- The Customer Relationship Life Cycle. Identifying and Understanding Customers. Creating Customer Loyalty.
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