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Total quality management : a cross functional perspective / Ashok Rao ... [et al.].

Contributor(s): Material type: TextTextPublisher: New York : Wiley, [1996]Copyright date: ©1996. Description: xxvi, 630 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0471108049 (cloth : acidfree paper)
Subject(s): DDC classification:
  • 658.562 20 T
Online resources:
Contents:
Quality as strategy -- What is TQM? -- The Baldrige award -- Measures of quality product and quality process : the traditional approach -- Measures of quality product and quality process : the emerging cost-of-quality model -- Continuous improvement : basic tools -- Continuous improvement : statistical process control -- Continuous improvement : some advanced tools -- Customer measurement I : traditional multi-attribute methods -- Customer measurement II : quality function deployment -- Initiating TQM : managing change -- Employee practices in total quality management organizations -- TQM and the product development process -- Reengineering and TQM : the role of information technology -- Benchmarking -- Landmarks on the TQM road.
Summary: The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Main library B7 Commerce and business administration ( HR Management ) 658.562 T (Browse shelf(Opens below)) Available 00001803

Includes bibliographical references and indexes.

Quality as strategy --
What is TQM? --
The Baldrige award --
Measures of quality product and quality process : the traditional approach --
Measures of quality product and quality process : the emerging cost-of-quality model --
Continuous improvement : basic tools --
Continuous improvement : statistical process control --
Continuous improvement : some advanced tools --
Customer measurement I : traditional multi-attribute methods --
Customer measurement II : quality function deployment --
Initiating TQM : managing change --
Employee practices in total quality management organizations --
TQM and the product development process --
Reengineering and TQM : the role of information technology --
Benchmarking --
Landmarks on the TQM road.

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles.

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